Support & Troubleshooting

MetaServer stores some config data like file paths and user settings in the following file: To remove MetaServer entirely from your system, you need to delete MetaSystem app from the Applications folder and delete the…

WiFi connectivity can be tricky. While MetaGrid Pro is designed to seamlessly connect to your Mac via MetaServer, there can be times when your iPad and Mac don’t want to play nicely. Connectivity issues can arise due to …

While MetaGrid Pro is designed to seamlessly connect to your Mac via USB or WiFi, there may be instances where your iPad and Mac don’t establish a USB connection as expected. USB connectivity issues can arise from variou…

If you’re experiencing issues or crashes, enabling detailed trace logging helps our support team identify the root cause quickly. Follow the steps for your platform below, send us the log, then switch back to Info level…

Hi there! We greatly appreciate your help in making MetaGrid Pro better every day. By using this template to report bugs, you’ll make it much easier for us to understand, reproduce, and fix issues quickly and efficiently…

How to Enable Crash Logs on Your iPad and Share Them with Developers If you’re experiencing issues or crashes with an app and want to help the us resolve them quickly, sending crash logs is incredibly helpful. Here’s a …

Resetting MetaServer’s Permissions for Mac Automation If you’re having trouble with MetaServer not communicating properly with Logic Pro or Keyboard Maestro, you might need to reset its permissions. Here’s how to do it: …

We’re aware of an issue affecting MetaGrid Pro when connecting via USB after your computer wakes from Sleep mode, which may prevent detection. As a temporary workaround, please follow these steps: Quit MetaGrid Pro on …