🌙 When MetaGrid can't connect to your machine through USB after computer restart/sleep

Support & Troubleshooting
1

We’re aware of an issue affecting MetaGrid Pro when connecting via USB after your computer wakes from Sleep mode, which may prevent detection. As a temporary workaround, please follow these steps:

  1. Quit MetaGrid Pro on your iPad.
  2. Unplug the USB cable connecting your iPad to the computer.
  3. Replug the USB cable back into your iPad.
  4. Restart MetaGrid Pro.

This should restore connectivity. We’re actively working on a fix and appreciate your patience. Thank you!

3

Hi Admin,

Any updates on this issue?

Having to unplug and reconnect three iPads repeatedly is frustrating.

The main problem:

  • Sometimes not all iPads connect—e.g., two connect, but the third doesn’t.
  • This forces me to disconnect everything and start over until all three connect successfully.
  • Occasionally, I have to quit and restart MetaServer while all iPads are connected to re-establish the connection.

It feels like a trial-and-error process, and it would be great if there was a more reliable way to ensure all iPads connect consistently.

Is there a fix or workaround for this?

Thanks!

4

I run 2 iPads with MGP and it is frustrating indeed. Every time I launch MGP or Metaserver the results are different. 1 iPad connects, 1 doesn’t OR 1 iPad finds a USB the other one doesn’t OR both find a Wi-Fi connection OR neither find any connection OR 1 finds Wi-Fi and the other finds USB . Quite maddening, as to get them to connect I must unplug/ plug 1 or both.
And then sometimes (very rarely) both just connect. Which makes it even more maddening because then I know how nice it would be if it just worked all the time.

5

Investigating on this as we speak on various test systems.

6

Often when launching Metaserver I get the blue bar ‘Connecting’ animation on both iPads followed by 1 iPad connecting and the other iPad says ‘Connection Failed’. Almost as if the connection of one iPad is disrupting the connection of the other.
Also, when launching Metaserver I get 1 iPad ‘Scanning’ while the other says ‘Connecting’.