How to enable and share debug logging (MetaGrid Pro / MetaServer)

Support & Troubleshooting
1

If you’re experiencing issues or crashes, enabling detailed trace logging helps our support team identify the root cause quickly. Follow the steps for your platform below, send us the log, then switch back to Info level.

:mobile_phone: MetaGrid Pro (iPad / Mac)

  1. Tap the profile icon in the top-left corner to open Settings.
  2. Scroll down to Log Console.
  3. Set the Logging Level to Trace.
  4. Reproduce the error or crash.
  5. Tap Send to Support on the Log Console page.

:warning: Important: After sending the logs, set the logging level back to Info to avoid performance impact.

:desktop_computer: MetaServer (macOS)

  1. Click the MetaServer icon in the menu bar and select Open MetaServer.
  2. Go to Logs and set the Logging Level to Trace.
  3. Reproduce the issue.
  4. Click the Send to Support button on the Logs page.

:warning: Important: After sending the logs, set the logging level back to Info to avoid performance impact.

:window: MetaServer (Windows)

MetaServer_debug_logger_config.zip (655 Bytes)

  1. Fully quit MetaServer.
  2. Place the attached MetaServer.ini file in the same folder as MetaServer.exe.
  3. Launch MetaServer, connect MetaGrid, and reproduce the issue.
  4. Locate the log file at C:\Users\[username]\Documents\metaserver.log.
  5. Email the log to help@metagrid.app with a clear description of the issue.

:prohibited: Critical: Remove MetaServer.ini from that folder as soon as you’re done logging. Leaving it in place may significantly affect MetaGrid Pro performance.

Questions? Reply below or email us at help@metagrid.app. Please include a description of what you were doing when the issue occurred — the more detail, the better!

No connection WIN10-MGP 1.6-Metaserver 5.0