Button assignments not being retained

Button assignments not being retained

When I assign Keyboard Maestro macros to buttons, I will often find that some buttons have spontaneously changed their assignments to different macros.

After I make changes to assignments on MetaGrid Pro buttons, the changes are often not retained. I’m using Keyboard Maestro and assigning KM macros to buttons. My changes to some of the buttons are often not being retained.

I have included a screen capture video to demonstrate the problem. In this video, the spontaneous changes happen after restoring a backup. But the behavior happens at other times, like between sessions or even when returning to a grid after creating a backup.

In the video, the iPad is connected via USB, and I am testing the buttons under the button named “Portfolio Pre scoring.” Between 11 and 52 seconds you will see me correct the assignments of two buttons (“Burson” and “Pate”). Then I do a backup and then check the button assignments. They are all correct (which is unusual; Usually, some button assignments spontaneously change after creating a backup.). I then restore the back up and check the assignments again. At 2:54, you will see that yet a different button (“Smith”) has spontaneously changed its assignment.

An odd note about the screencapture video of MetaGrid Pro on iPad: At 3:14, screencapture was NOT capturing the Metagrid Pro button interface, so it looks like no buttons were being pressed after 3:14, but I was tapping the last few buttons (Pate, Shedd, Campbell, Harrison) and button “Shedd” had spontaneously changed its assignment. (I double checked the lost interface action by simultaneously recording the iPad with my iPhone camera. Indeed, the iphone video recorded the action that iPad screen capture failed to pick up.)

On other screen captures that I made, the MetaGrid Pro interface is randomly lost as well. For example, the entire backup process was missing on another screencapture video. The time was not cut. There was just no apparent action on MetaGrid Pro interface during that time on the screencapture video.

Can you offer suggestions for getting MetaGrid Pro to retain the changes to the button assignments?

Device Information

  • MacOS 15.1. iPadOS 18.1.1:
  • MetaGrid Pro 1.6.4:
  • iPad (10th generation) Model MP!13LL/A:
  • MacBook Air M1 2020:
  • Keyboard Maestro 11.0.3:

We have never seen this behavior - can you please send the grid for testing - help@metagrid.app. We need to investigate it urgently.

I have sent the grid.