# Unable to download Metagrid Mac Version from App Store **URL:** \ **Category:** General Discussion\ **Created:** [September 25, 2025, 3:50am UTC](https://forum.metagrid.app/t/unable-to-download-metagrid-mac-version-from-app-store/1052 "2025-09-25T03:50:15Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![deadwing2112](https://yyz1.discourse-cdn.com/flex009/user_avatar/forum.metagrid.app/deadwing2112/32/125_2.png) [@deadwing2112](https://forum.metagrid.app/u/deadwing2112)\ **Post date:** [September 25, 2025, 3:50am UTC](https://forum.metagrid.app/t/unable-to-download-metagrid-mac-version-from-app-store/1052/1 "2025-09-25T03:50:15Z")
A couple of weeks ago I reported the iPad version as not found in the NZ apple store. Although it is now there in the App Store, the issue of the Mac version not working remains. The beta version installs, but insists I am signed into the US Apple Store which I am not (I am signed into the NZ store).. If the beta version is installed, then trying to download any version since 1.6.10 from the App Store results in about 75% progress and then it just hangs. If I delete the beta version then the download button in the App Store is non-responsive (after numerous restarts / sign-out/in etc). ---
**Author:** ![MetaGrid\_Admin](https://yyz1.discourse-cdn.com/flex009/user_avatar/forum.metagrid.app/metagrid_admin/32/21_2.png) [@MetaGrid\_Admin](https://forum.metagrid.app/u/MetaGrid_Admin)\ **Post date:** [September 30, 2025, 8:06pm UTC](https://forum.metagrid.app/t/unable-to-download-metagrid-mac-version-from-app-store/1052/2 "2025-09-30T20:06:17Z")
Thanks for following up and for the detailed description 🙏 What you’re running into isn’t actually something specific to MetaGrid Pro itself, but a known quirk with Apple’s App Store when TestFlight betas and App Store builds overlap. Essentially, the App Store sometimes gets “confused” if there’s a beta installed (or was recently installed) and it tries to resolve entitlement differences across regions. That’s why you’re seeing the stuck download and the “US store” message even though you’re signed into NZ. A couple of things that have helped other users in the same situation: - **Fully remove the beta first** - **Sign out and back into the App Store** - **Clear TestFlight linkage** - **Reinstall from App Store** If it still hangs, the most reliable fix has been to: 1. Open the App Store on Mac. 2. Go to your **Purchased** list and download from there. 3. If that still fails, installing via a different network (hotspot or another Wi-Fi) sometimes clears the cache. Unfortunately this is an Apple infrastructure issue, so it can be stubborn. But once the App Store cache clears and the beta/app store versions stop conflicting, downloads work normally again. Let me know if this helps or if you’re still stuck — I can also raise this with Apple on my side, but usually these steps resolve it. ---
**Author:** ![deadwing2112](https://yyz1.discourse-cdn.com/flex009/user_avatar/forum.metagrid.app/deadwing2112/32/125_2.png) [@deadwing2112](https://forum.metagrid.app/u/deadwing2112)\ **Post date:** [October 1, 2025, 8:27am UTC](https://forum.metagrid.app/t/unable-to-download-metagrid-mac-version-from-app-store/1052/3 "2025-10-01T08:27:23Z")
Thanks for that, that gives me a few things to try when I am back in front of my computer at the weekend. Can I also check if there was any update from them on my issue of previous purchases not being unlocked? In my case the Logic Media Composer Grid (and I’m guessing the Photoshop grid as well although that doesn’t appear in the new Presets menu). Thanks Rob ---
**Author:** ![deadwing2112](https://yyz1.discourse-cdn.com/flex009/user_avatar/forum.metagrid.app/deadwing2112/32/125_2.png) [@deadwing2112](https://forum.metagrid.app/u/deadwing2112)\ **Post date:** [October 4, 2025, 5:26am UTC](https://forum.metagrid.app/t/unable-to-download-metagrid-mac-version-from-app-store/1052/4 "2025-10-04T05:26:38Z")
Hi I’ve been through each of the below steps, in the case of signing out and restarting I have done this twice, and this has not solved the problem. I click on the download button for Metagrid Pro and it does not respond. There are no apps listed now under TestFlight .I’m not sure what else to try. Rob ---
**Author:** ![MetaGrid\_Admin](https://yyz1.discourse-cdn.com/flex009/user_avatar/forum.metagrid.app/metagrid_admin/32/21_2.png) [@MetaGrid\_Admin](https://forum.metagrid.app/u/MetaGrid_Admin)\ **Post date:** [October 7, 2025, 12:40pm UTC](https://forum.metagrid.app/t/unable-to-download-metagrid-mac-version-from-app-store/1052/5 "2025-10-07T12:40:48Z")
Rob - so you don’t have access to any beta builds? Can you send us your email and we will check the TestFlight list (help@metagrid.app). Thanks! ---
**Author:** ![deadwing2112](https://yyz1.discourse-cdn.com/flex009/user_avatar/forum.metagrid.app/deadwing2112/32/125_2.png) [@deadwing2112](https://forum.metagrid.app/u/deadwing2112)\ **Post date:** [October 8, 2025, 1:03am UTC](https://forum.metagrid.app/t/unable-to-download-metagrid-mac-version-from-app-store/1052/6 "2025-10-08T01:03:05Z")
As per the instructions I removed the MetaGrid beta from TestFlight, so I no longer have beta access. I have sent an email to be re-added. I have now been able to successfully download MetaGrid from the App Store, but only after rolling back from Tahoe to Sequoia. ---
**Author:** ![MetaGrid\_Admin](https://yyz1.discourse-cdn.com/flex009/user_avatar/forum.metagrid.app/metagrid_admin/32/21_2.png) [@MetaGrid\_Admin](https://forum.metagrid.app/u/MetaGrid_Admin)\ **Post date:** [October 13, 2025, 12:14pm UTC](https://forum.metagrid.app/t/unable-to-download-metagrid-mac-version-from-app-store/1052/7 "2025-10-13T12:14:16Z")
You have been re-added the Test Flight - let me know if it is ok on your side. ---
**Author:** ![deadwing2112](https://yyz1.discourse-cdn.com/flex009/user_avatar/forum.metagrid.app/deadwing2112/32/125_2.png) [@deadwing2112](https://forum.metagrid.app/u/deadwing2112)\ **Post date:** [October 13, 2025, 6:01pm UTC](https://forum.metagrid.app/t/unable-to-download-metagrid-mac-version-from-app-store/1052/8 "2025-10-13T18:01:32Z")
Yes that works, thanks