# Metagrid Pro Crashing During and After Importing Backup

**URL:** <https://forum.metagrid.app/t/metagrid-pro-crashing-during-and-after-importing-backup/1317>\
**Category:** Support & Troubleshooting\
**Created:** [March 15, 2026, 3:09pm UTC](https://forum.metagrid.app/t/metagrid-pro-crashing-during-and-after-importing-backup/1317 "2026-03-15T15:09:37Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![AlecRoberts](https://avatars.discourse-cdn.com/v4/letter/a/a88e4f/32.png) [@AlecRoberts](https://forum.metagrid.app/u/AlecRoberts)\
**Post date:** [March 15, 2026, 3:09pm UTC](https://forum.metagrid.app/t/metagrid-pro-crashing-during-and-after-importing-backup/1317/1 "2026-03-15T15:09:37Z")

</div>

Recently updated from Metagrid to Metagrid Pro and it’s repeatedly failing to import backups and then failing to open.

I fully backed up to Dropbox before updating. When importing the backup in Metagrid Pro it gets stuck on the importing page (I’ve left for hours, never finishes). I close the app and then whenever I open Metagrid Pro after that it crashes on connection regardless of whether that’s by cable or Wi-Fi.

I have deleted and reinstalled the app multiple times and have had the same results.

I can’t import any grids / views separately from dropbox via the content manager as I keep getting error messages (MetaGrid\_Pro.DropboxServiceError error 2)

Please help.

Metaserver v5.3.2  
OS 26.3.1  
Macbook Air (2026)

Metagrid v1.6.16  
iPad OS17.7.10  
iPad (6th Generation)