# Metagrid Crash when editing buttons **URL:** \ **Category:** Support & Troubleshooting\ **Created:** [January 14, 2025, 8:30am UTC](https://forum.metagrid.app/t/metagrid-crash-when-editing-buttons/375 "2025-01-14T08:30:40Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![CervantesMetagrid](https://avatars.discourse-cdn.com/v4/letter/c/6a8cbe/32.png) [@CervantesMetagrid](https://forum.metagrid.app/u/CervantesMetagrid)\ **Post date:** [January 14, 2025, 8:30am UTC](https://forum.metagrid.app/t/metagrid-crash-when-editing-buttons/375/1 "2025-01-14T08:30:40Z")
Hi Everytime I try to create/edit a buttons Metagrid crashed. All previous created buttons in my grid works fine. Steps: -Open my Cubase Grid -Push “Edit” -Object- Choose an empty o previos object -Macro- a Windows one -Add -Daw integration Cubase- THEN IT CRASH. Ipad 9º generation ipadOs 18.2.1 Windows 11 Pro Metaserver 5.0.3 Metagrid Pro 1.6.4 Cubase 14.0.10 ---
**Author:** ![MetaGrid\_Admin](https://yyz1.discourse-cdn.com/flex009/user_avatar/forum.metagrid.app/metagrid_admin/32/21_2.png) [@MetaGrid\_Admin](https://forum.metagrid.app/u/MetaGrid_Admin)\ **Post date:** [January 14, 2025, 10:16am UTC](https://forum.metagrid.app/t/metagrid-crash-when-editing-buttons/375/2 "2025-01-14T10:16:01Z")
If you create a new grid, does it crash as well? ---
**Author:** ![CervantesMetagrid](https://avatars.discourse-cdn.com/v4/letter/c/6a8cbe/32.png) [@CervantesMetagrid](https://forum.metagrid.app/u/CervantesMetagrid)\ **Post date:** [January 14, 2025, 10:20am UTC](https://forum.metagrid.app/t/metagrid-crash-when-editing-buttons/375/3 "2025-01-14T10:20:58Z")
> [@CervantesMetagrid](#): > > Windows 11 Pro > Metaserver 5.0.3 > Metagrid Pro 1.6.4 > Cubase 14.0.10 Hi! yes, it crashed too ---
**Author:** ![MetaGrid\_Admin](https://yyz1.discourse-cdn.com/flex009/user_avatar/forum.metagrid.app/metagrid_admin/32/21_2.png) [@MetaGrid\_Admin](https://forum.metagrid.app/u/MetaGrid_Admin)\ **Post date:** [January 14, 2025, 10:34am UTC](https://forum.metagrid.app/t/metagrid-crash-when-editing-buttons/375/5 "2025-01-14T10:34:03Z")
I can’t replicate this on our test systems. Can you please export your Cubase profile and send it to help@metagrid.app. We will analyze it in depth. Also please enable sending the crash logs to us: > **[How to Enable Crash Logs on Your iPad and Share Them with Developers](https://metagrid.zendesk.com/hc/en-us/articles/31182256867985-How-to-Enable-Crash-Logs-on-Your-iPad-and-Share-Them-with-Developers)** > > If you’re experiencing issues or crashes with MetaGrid Pro and want to help us resolve them quickly, sending crash logs is incredibly helpful. Follow this guide to enable crash logging and share th... ---
**Author:** ![CervantesMetagrid](https://avatars.discourse-cdn.com/v4/letter/c/6a8cbe/32.png) [@CervantesMetagrid](https://forum.metagrid.app/u/CervantesMetagrid)\ **Post date:** [January 14, 2025, 10:46am UTC](https://forum.metagrid.app/t/metagrid-crash-when-editing-buttons/375/6 "2025-01-14T10:46:12Z")
Cubase profile Sent. I think crash log sending is enabled ![WhatsApp Image 2025-01-14 at 11.44.44](https://canada1.discourse-cdn.com/flex009/uploads/metagrid/original/1X/4036e1a5b6245fe138635e25da93ffe6774f79f3.jpeg) (Sorry for Spanish Language, but I am from Spain 😅…) I sent an mail with a .ips log file from Ipad if its helps ---
**Author:** ![MetaGrid\_Admin](https://yyz1.discourse-cdn.com/flex009/user_avatar/forum.metagrid.app/metagrid_admin/32/21_2.png) [@MetaGrid\_Admin](https://forum.metagrid.app/u/MetaGrid_Admin)\ **Post date:** [January 14, 2025, 1:24pm UTC](https://forum.metagrid.app/t/metagrid-crash-when-editing-buttons/375/7 "2025-01-14T13:24:55Z")
OK, thanks - I have tested it internally and I can’t replicate the issue on any our test systems. Can you go into the Offline mode and check if the crash appears also when you are in the Offline mode? We need to wait for your crash logs to come. ---
**Author:** ![CervantesMetagrid](https://avatars.discourse-cdn.com/v4/letter/c/6a8cbe/32.png) [@CervantesMetagrid](https://forum.metagrid.app/u/CervantesMetagrid)\ **Post date:** [January 14, 2025, 1:38pm UTC](https://forum.metagrid.app/t/metagrid-crash-when-editing-buttons/375/8 "2025-01-14T13:38:39Z")
No crash on offline mode ---
**Author:** ![MetaGrid\_Admin](https://yyz1.discourse-cdn.com/flex009/user_avatar/forum.metagrid.app/metagrid_admin/32/21_2.png) [@MetaGrid\_Admin](https://forum.metagrid.app/u/MetaGrid_Admin)\ **Post date:** [January 15, 2025, 2:05pm UTC](https://forum.metagrid.app/t/metagrid-crash-when-editing-buttons/375/9 "2025-01-15T14:05:35Z")
OK, we are investigating this on our side. ---
**Author:** ![MetaGrid\_Admin](https://yyz1.discourse-cdn.com/flex009/user_avatar/forum.metagrid.app/metagrid_admin/32/21_2.png) [@MetaGrid\_Admin](https://forum.metagrid.app/u/MetaGrid_Admin)\ **Post date:** [January 18, 2025, 9:04am UTC](https://forum.metagrid.app/t/metagrid-crash-when-editing-buttons/375/10 "2025-01-18T09:04:06Z")
OK, I think we have found the reason for this. Can you please show me the screenshots of the Generic Remote configuration for metasystem\_macros.xml and metasystem\_macros2.xml? It seems that they are either misconfigured or you have set the wrong files in MetaServer. ---
**Author:** ![CervantesMetagrid](https://avatars.discourse-cdn.com/v4/letter/c/6a8cbe/32.png) [@CervantesMetagrid](https://forum.metagrid.app/u/CervantesMetagrid)\ **Post date:** [January 18, 2025, 9:20am UTC](https://forum.metagrid.app/t/metagrid-crash-when-editing-buttons/375/11 "2025-01-18T09:20:15Z")
![image](https://canada1.discourse-cdn.com/flex009/uploads/metagrid/original/1X/fae3dd286b7b01e2f8836a73d2e9ecb62ea7516d.png) ![image](https://canada1.discourse-cdn.com/flex009/uploads/metagrid/original/1X/7f4d2f534a15b503ec7e322b7445350a05872f94.png) ![image](https://canada1.discourse-cdn.com/flex009/uploads/metagrid/original/1X/dd62522f1f30a76472d6671a8db13a44af716fe7.png) ![image](https://canada1.discourse-cdn.com/flex009/uploads/metagrid/original/1X/dfe9f2c9b0378ac5f93abaa587f0be66dc9251b0.png) ![image](https://canada1.discourse-cdn.com/flex009/uploads/metagrid/original/1X/db9e7005f7954a51ad2df9c04c2157a8de7895bf.png) ---
**Author:** ![MetaGrid\_Admin](https://yyz1.discourse-cdn.com/flex009/user_avatar/forum.metagrid.app/metagrid_admin/32/21_2.png) [@MetaGrid\_Admin](https://forum.metagrid.app/u/MetaGrid_Admin)\ **Post date:** [January 18, 2025, 9:52am UTC](https://forum.metagrid.app/t/metagrid-crash-when-editing-buttons/375/12 "2025-01-18T09:52:20Z")
OK, so one more thing - what do you have set in MetaServer file paths for Cubase macro files? ---
**Author:** ![CervantesMetagrid](https://avatars.discourse-cdn.com/v4/letter/c/6a8cbe/32.png) [@CervantesMetagrid](https://forum.metagrid.app/u/CervantesMetagrid)\ **Post date:** [January 18, 2025, 10:01am UTC](https://forum.metagrid.app/t/metagrid-crash-when-editing-buttons/375/13 "2025-01-18T10:01:39Z")
![image](https://canada1.discourse-cdn.com/flex009/uploads/metagrid/original/1X/43d9d00fbb17be084a92d2800f8f355fa3984e9b.png) ![image](https://canada1.discourse-cdn.com/flex009/uploads/metagrid/original/1X/ef88591e8725ee83c02eaad1b6e20372506cedb3.png) ---
**Author:** ![MetaGrid\_Admin](https://yyz1.discourse-cdn.com/flex009/user_avatar/forum.metagrid.app/metagrid_admin/32/21_2.png) [@MetaGrid\_Admin](https://forum.metagrid.app/u/MetaGrid_Admin)\ **Post date:** [January 18, 2025, 1:59pm UTC](https://forum.metagrid.app/t/metagrid-crash-when-editing-buttons/375/14 "2025-01-18T13:59:30Z")
Ok - can you set the paths in the Cubase section to the location you have metasystem\_macros.xml and metasystem\_macros2.xml? And then check adding Cubase action. ---
**Author:** ![CervantesMetagrid](https://avatars.discourse-cdn.com/v4/letter/c/6a8cbe/32.png) [@CervantesMetagrid](https://forum.metagrid.app/u/CervantesMetagrid)\ **Post date:** [January 18, 2025, 3:04pm UTC](https://forum.metagrid.app/t/metagrid-crash-when-editing-buttons/375/15 "2025-01-18T15:04:18Z")
Now it works, NO CRASH Sorry for the inconvenience cause following your step by step pdf tutorial it would solved my problem. Thanks! ---
**Author:** ![system](https://canada1.discourse-cdn.com/flex009/uploads/metagrid/original/1X/d46b7d80587f2d2b9b9ff2cfef4defc05cacc313.png) [@system](https://forum.metagrid.app/u/system)\ **Post date:** [January 18, 2025, 5:04pm UTC](https://forum.metagrid.app/t/metagrid-crash-when-editing-buttons/375/16 "2025-01-18T17:04:21Z")
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