# Support & Troubleshooting **URL:** https://forum.metagrid.app/c/support-troubleshooting/6.md?page=1 [Latest](https://forum.metagrid.app/latest.md) · [Categories](https://forum.metagrid.app/categories.md) · [Tags](https://forum.metagrid.app/tags.md) **Page:** 2 --- ## [Art Conductor in Logic Pro 12.3](https://forum.metagrid.app/t/art-conductor-in-logic-pro-12-3/1553)
**Author:** [@Gpt](https://forum.metagrid.app/u/Gpt)\ **Replies:** 33\ **Last updated:** [September 29, 2026, 9:16am UTC](https://forum.metagrid.app/t/art-conductor-in-logic-pro-12-3/1553 "2026-09-29T09:16:14Z")
Good evening, I installed the Logic Pro 12.3 update today and since that moment plugtools no longer shows the Art conductor artsets that until last night worked perfectly! I restarted, checked the setup, scanned the Ar… --- ## [Midi Remote Manager Surfaces Disappear Cubase 14 Pro](https://forum.metagrid.app/t/midi-remote-manager-surfaces-disappear-cubase-14-pro/500)
**Author:** [@tripleBrett](https://forum.metagrid.app/u/tripleBrett)\ **Replies:** 8\ **Last updated:** [September 28, 2026, 7:45pm UTC](https://forum.metagrid.app/t/midi-remote-manager-surfaces-disappear-cubase-14-pro/500 "2026-09-28T19:45:01Z")
I added both surfaces in the midi remote manager. When I exit and come back into Cubase they are gone. How do I make them permanent? And now, none of my grids work at all. They worked the first time I set it up, but nev… --- ## [REAPER integration — is 382 empty macro slots really the full extent of it?](https://forum.metagrid.app/t/reaper-integration-is-382-empty-macro-slots-really-the-full-extent-of-it/1637)
**Author:** [@fossie](https://forum.metagrid.app/u/fossie)\ **Replies:** 6\ **Last updated:** [September 28, 2026, 6:46pm UTC](https://forum.metagrid.app/t/reaper-integration-is-382-empty-macro-slots-really-the-full-extent-of-it/1637 "2026-09-28T18:46:15Z")
Hoping someone can clear this up for me. I’m in the processes of attempting a transition from Cubase to REAPER. I just got REAPER connected to MetaServer and went through the setup, but I’m confused about how limited it … --- ## [Selected channel in Cubase 15 does not work](https://forum.metagrid.app/t/selected-channel-in-cubase-15-does-not-work/1635)
**Author:** [@pazpatu](https://forum.metagrid.app/u/pazpatu)\ **Replies:** 3\ **Last updated:** [September 21, 2026, 9:59am UTC](https://forum.metagrid.app/t/selected-channel-in-cubase-15-does-not-work/1635 "2026-09-21T09:59:28Z")
Hi, Unfortunately, I’ve never been able to get the GRID ‘selected channel’ to work within Cubase. I’ve tried using the “MIDI Remote” way, as well as the Generic Remotes ones. I’ve even tried a combination of the two, b… --- ## [MetaGrid Pro not listed in Open With apps on iPad when migrating Legacy .mview](https://forum.metagrid.app/t/metagrid-pro-not-listed-in-open-with-apps-on-ipad-when-migrating-legacy-mview/1620)
**Author:** [@eakwarren](https://forum.metagrid.app/u/eakwarren)\ **Replies:** 1\ **Last updated:** [September 21, 2026, 7:27am UTC](https://forum.metagrid.app/t/metagrid-pro-not-listed-in-open-with-apps-on-ipad-when-migrating-legacy-mview/1620 "2026-09-21T07:27:12Z")
I’ve followed the steps outlined in https://youtu.be/U536casW-f4?t=51 but when trying to Open with action, Metagrid Pro icon isn’t listed nor is it under \*\*\* More. How do I import this .mview to an .mgrid? iPadOS 2… --- ## [Cubase is receiving additional input that manipulates mixer properties (can't download generic xmls)](https://forum.metagrid.app/t/cubase-is-receiving-additional-input-that-manipulates-mixer-properties-cant-download-generic-xmls/1619)
**Author:** [@clemensruh](https://forum.metagrid.app/u/clemensruh)\ **Replies:** 1\ **Last updated:** [September 21, 2026, 7:06am UTC](https://forum.metagrid.app/t/cubase-is-receiving-additional-input-that-manipulates-mixer-properties-cant-download-generic-xmls/1619 "2026-09-21T07:06:03Z")
Just recently I discovered that my Cubase mixer window receives additional inputs with my custom macros. For example Macro 006 sets the volume fader of the selected track to the maximum. Or Macro 019 sets the value of th… --- ## [Can't lock my Nuendo grid](https://forum.metagrid.app/t/cant-lock-my-nuendo-grid/1632)
**Author:** [@Musicmind](https://forum.metagrid.app/u/Musicmind)\ **Replies:** 1\ **Last updated:** [September 21, 2026, 5:17am UTC](https://forum.metagrid.app/t/cant-lock-my-nuendo-grid/1632 "2026-09-21T05:17:06Z")
Hi I have a grid that I use in Nuendo. In this grid the Lock icon is disappeared . How can I change that? --- ## ["Bypass Inserts" not working](https://forum.metagrid.app/t/bypass-inserts-not-working/1633)
**Author:** [@JEMU](https://forum.metagrid.app/u/JEMU)\ **Replies:** 3\ **Last updated:** [September 20, 2026, 7:58pm UTC](https://forum.metagrid.app/t/bypass-inserts-not-working/1633 "2026-09-20T19:58:52Z")
I just updated to the latest versions and am liking all the new midi remote updates. However, i’m having issues setting up “bypass inserts” or “bypass sends”. I previously had these as my custom buttons where by I cou… --- ## [Restore doesn't erase the internal set-up](https://forum.metagrid.app/t/restore-doesnt-erase-the-internal-set-up/1636)
**Author:** [@Musicmind](https://forum.metagrid.app/u/Musicmind)\ **Replies:** 1\ **Last updated:** [September 20, 2026, 7:28pm UTC](https://forum.metagrid.app/t/restore-doesnt-erase-the-internal-set-up/1636 "2026-09-20T19:28:20Z")
Hi This is crazy. I have my Metagrid set-up on my Ipad and I have created a back-up in iCloud. Now I want Metagrid Pro on my Mac to be an exactly copy of the set-up on my Ipad! So I run restore from the Settings menu a… --- ## [Metagrid keeps disconnecting when in background - iPad Pro](https://forum.metagrid.app/t/metagrid-keeps-disconnecting-when-in-background-ipad-pro/1629)
**Author:** [@robdnz](https://forum.metagrid.app/u/robdnz)\ **Replies:** 1\ **Last updated:** [September 16, 2026, 7:06am UTC](https://forum.metagrid.app/t/metagrid-keeps-disconnecting-when-in-background-ipad-pro/1629 "2026-09-16T07:06:14Z")
Hello. I’m trying to use Metagrid Pro on my iPad Pro. My usual workflow is alternating between two main apps: TotalMix FX Remote (RME interface’s mixer app) and Metagrid Pro. I would like to jump between the two apps, ha… --- ## [\[Production Verification\] iPad wired-Ethernet-only connection](https://forum.metagrid.app/t/production-verification-ipad-wired-ethernet-only-connection/1475)
**Author:** [@Muzik4Life](https://forum.metagrid.app/u/Muzik4Life)\ **Replies:** 17\ **Last updated:** [September 7, 2026, 3:52pm UTC](https://forum.metagrid.app/t/production-verification-ipad-wired-ethernet-only-connection/1475 "2026-09-07T15:52:26Z")
Is there any chance you could add LAN connectivity to MGP??? --- ## [\[Production Verification\] Windows sleep and connection recovery](https://forum.metagrid.app/t/production-verification-windows-sleep-and-connection-recovery/1608)
**Author:** [@JTB](https://forum.metagrid.app/u/JTB)\ **Replies:** 10\ **Last updated:** [September 4, 2026, 7:27am UTC](https://forum.metagrid.app/t/production-verification-windows-sleep-and-connection-recovery/1608 "2026-09-04T07:27:23Z")
This is consistent behaviour: After taking a short break MGP goes dim. On returning to my iPads, I tap the screen, MGP lights up, but when I tap a button, it goes into scanning mode. It then presents wifi only (never US… --- ## [\[Production Verification\] Custom-icon synchronization](https://forum.metagrid.app/t/production-verification-custom-icon-synchronization/1603)
**Author:** [@JTB](https://forum.metagrid.app/u/JTB)\ **Replies:** 4\ **Last updated:** [September 2, 2026, 5:55am UTC](https://forum.metagrid.app/t/production-verification-custom-icon-synchronization/1603 "2026-09-02T05:55:35Z")
I am having an issue with my custom icons in MGP 1.7.3. I added an icon the other day and it only showed up on one of my two iPads. Today I deleted a few and added another one and MGP isn’t displaying the updated state o… --- ## [MGP, Logic and Live - bugs and wishes](https://forum.metagrid.app/t/mgp-logic-and-live-bugs-and-wishes/1547)
**Author:** [@Schroeder](https://forum.metagrid.app/u/Schroeder)\ **Replies:** 5\ **Last updated:** [September 2, 2026, 5:16am UTC](https://forum.metagrid.app/t/mgp-logic-and-live-bugs-and-wishes/1547 "2026-09-02T05:16:25Z")
First of all, and as an early supporter, I must thank you for making MGP a fantastic tool, and let you know that I really appreciate your hard work developing and updating the app constantly. It’s a real pleasure to be p… --- ## [Strange Pop Up Menu and constant crashes when trying to edit](https://forum.metagrid.app/t/strange-pop-up-menu-and-constant-crashes-when-trying-to-edit/1624)
**Author:** [@tripleBrett](https://forum.metagrid.app/u/tripleBrett)\ **Replies:** 2\ **Last updated:** [September 2, 2026, 3:53am UTC](https://forum.metagrid.app/t/strange-pop-up-menu-and-constant-crashes-when-trying-to-edit/1624 "2026-09-02T03:53:21Z")
I was editing a button and MG crashed, it seems to be happening more with the latest updates. THis is the 2nd time in one day ti crashed. ALso, now the pop up menu where i would normally see options to merge and add, the… --- ## [\[Production Verification\] XY Controller custom names when locked](https://forum.metagrid.app/t/production-verification-xy-controller-custom-names-when-locked/1579)
**Author:** [@Philmarie](https://forum.metagrid.app/u/Philmarie)\ **Replies:** 6\ **Last updated:** [September 2, 2026, 3:51am UTC](https://forum.metagrid.app/t/production-verification-xy-controller-custom-names-when-locked/1579 "2026-09-02T03:51:00Z")
Hi there, Just a strange behaviour on my XY Controller that I still find a bit weird: As I “lock” a specific controller, the controller’s names are set by default (Mod, Breath, Vol, Pan,…) instead of the ones I actuall… --- ## [Metagrid Pro 1.7.4 Cell Selection Bug](https://forum.metagrid.app/t/metagrid-pro-1-7-4-cell-selection-bug/1621)
**Author:** [@McDub](https://forum.metagrid.app/u/McDub)\ **Replies:** 1\ **Last updated:** [September 1, 2026, 12:19pm UTC](https://forum.metagrid.app/t/metagrid-pro-1-7-4-cell-selection-bug/1621 "2026-09-01T12:19:58Z")
Hello! Just starting working with MGP 1.7.4 and Metaserver 6.1.4 (Mac) and discovered that the mini-formatting/action menu does not appear when cells are selected. Instead, a little pill with two white horizontal lines … --- ## [\[Solved\] AI Builder target platform](https://forum.metagrid.app/t/solved-ai-builder-target-platform/1582)
**Author:** [@tripleBrett](https://forum.metagrid.app/u/tripleBrett)\ **Replies:** 4\ **Last updated:** [August 31, 2026, 6:53pm UTC](https://forum.metagrid.app/t/solved-ai-builder-target-platform/1582 "2026-08-31T18:53:10Z")
I see that you can use AI when pressing the macro builder for Windows in the edit screen. If you can, on the main windows when it says AI for selection to build, make a choice for Apple or Windows (maybe in settings) TY … --- ## [\[Production Verification\] Cubase shows MG disconnected in Remote Manager](https://forum.metagrid.app/t/production-verification-cubase-shows-mg-disconnected-in-remote-manager/1610)
**Author:** [@tripleBrett](https://forum.metagrid.app/u/tripleBrett)\ **Replies:** 5\ **Last updated:** [August 31, 2026, 6:43pm UTC](https://forum.metagrid.app/t/production-verification-cubase-shows-mg-disconnected-in-remote-manager/1610 "2026-08-31T18:43:35Z")
This is happening a lot now. I end up having to close Cubase, close midi server, close windows midi, restart all and that does not always work. I sometimes do this 2-3 times, it takes like 10 or so minutes to eventually … --- ## [\[Production Verification\] Logic Pro track-header fader and pan responsiveness](https://forum.metagrid.app/t/production-verification-logic-pro-track-header-fader-and-pan-responsiveness/1604)
**Author:** [@Kris](https://forum.metagrid.app/u/Kris)\ **Replies:** 3\ **Last updated:** [August 31, 2026, 6:27pm UTC](https://forum.metagrid.app/t/production-verification-logic-pro-track-header-fader-and-pan-responsiveness/1604 "2026-08-31T18:27:11Z")
As soon as I open metagrid on my ipad the track fader en pan knob will work once as it should and after that it only works in little parts. As soon as I move the mixer slider or pan knob it works again for one time and t… --- ## [\[Production Verification\] Wi-Fi latency and USB CPU usage](https://forum.metagrid.app/t/production-verification-wi-fi-latency-and-usb-cpu-usage/1597)
**Author:** [@Jouwick](https://forum.metagrid.app/u/Jouwick)\ **Replies:** 2\ **Last updated:** [August 31, 2026, 6:18pm UTC](https://forum.metagrid.app/t/production-verification-wi-fi-latency-and-usb-cpu-usage/1597 "2026-08-31T18:18:12Z")
Recently I decided to upgrade my network setup and bought one of the most powerful routers currently available. My MacBook is connected via Wi-Fi 6 on the 5 GHz band using channel 44 so that AWDL doesn’t introduce additi… --- ## [\[Production Verification\] Cubase Selected Channel Read and Write feedback](https://forum.metagrid.app/t/production-verification-cubase-selected-channel-read-and-write-feedback/1585)
**Author:** [@wpnx777](https://forum.metagrid.app/u/wpnx777)\ **Replies:** 5\ **Last updated:** [August 31, 2026, 6:16pm UTC](https://forum.metagrid.app/t/production-verification-cubase-selected-channel-read-and-write-feedback/1585 "2026-08-31T18:16:47Z")
I’m using a grid I created for Cubase. Some of the buttons i’ve created for Selected Track are able to get their values from Cubase while others are not. For example when I select a track the Mute, Solo, Record Enable … --- ## [\[Production Verification\] MetaGrid MIDI ports in Cubase MIDI Remote](https://forum.metagrid.app/t/production-verification-metagrid-midi-ports-in-cubase-midi-remote/1580)
**Author:** [@tripleBrett](https://forum.metagrid.app/u/tripleBrett)\ **Replies:** 7\ **Last updated:** [August 31, 2026, 6:01pm UTC](https://forum.metagrid.app/t/production-verification-metagrid-midi-ports-in-cubase-midi-remote/1580 "2026-08-31T18:01:50Z")
Metagrid midi has disconnected and does not show any choice in the drop down now. I’ll send my log to your DM (update: restarted all services did not help, but I did a full reboot and that did work) --- ## [\[Fixed in 6.0.4\] MetaServer cannot quit on Windows 11](https://forum.metagrid.app/t/fixed-in-6-0-4-metaserver-cannot-quit-on-windows-11/1578)
**Author:** [@tripleBrett](https://forum.metagrid.app/u/tripleBrett)\ **Replies:** 9\ **Last updated:** [August 31, 2026, 5:55pm UTC](https://forum.metagrid.app/t/fixed-in-6-0-4-metaserver-cannot-quit-on-windows-11/1578 "2026-08-31T17:55:49Z")
Small bug, in the system tray, right clicking on MetaServer and pressing Quit does not quit, it keeps running in the background. W11 latest MG server (also, the server menu stays on the screen!) --- ## [\[Production Verification\] MetaServer starts with Windows MIDI Services](https://forum.metagrid.app/t/production-verification-metaserver-starts-with-windows-midi-services/1575)
**Author:** [@clemensruh](https://forum.metagrid.app/u/clemensruh)\ **Replies:** 7\ **Last updated:** [August 31, 2026, 5:50pm UTC](https://forum.metagrid.app/t/production-verification-metaserver-starts-with-windows-midi-services/1575 "2026-08-31T17:50:44Z")
As the title says: My Metaserver isn’t launching after the 6.0.3 Update. I was on Version 5.1.8 before. I get the splashscreen and it gets to “Starting MIDI services” but that’s it. I’m on Windows 11 and I’m already us… --- ## [\[Production Verification\] Cubase localized empty insert slots](https://forum.metagrid.app/t/production-verification-cubase-localized-empty-insert-slots/1570)
**Author:** [@HomeStudio87](https://forum.metagrid.app/u/HomeStudio87)\ **Replies:** 8\ **Last updated:** [August 31, 2026, 5:40pm UTC](https://forum.metagrid.app/t/production-verification-cubase-localized-empty-insert-slots/1570 "2026-08-31T17:40:10Z")
Hello, now my metagrid found my plugins (great job), I have a little problem when adding a plugin in the Cubase insert slot : 1 cannot use “First Free” cause metagrid always say that all my inserts (16) are populate eve… --- ## [\[Production Verification\] MetaGrid Pro connection recovery](https://forum.metagrid.app/t/production-verification-metagrid-pro-connection-recovery/1567)
**Author:** [@MetaGrid\_Admin](https://forum.metagrid.app/u/MetaGrid_Admin)\ **Replies:** 12\ **Last updated:** [August 31, 2026, 4:55pm UTC](https://forum.metagrid.app/t/production-verification-metagrid-pro-connection-recovery/1567 "2026-08-31T16:55:12Z")
Hi Everyone About a month ago I wrote about the connectivity changes introduced in MetaGrid Pro 1.7, the challenges we encountered in some real-world setups, and the work we had started to make the new connection engine… --- ## [\[Production Verification\] MetaServer shows the correct Wi-Fi IPv4 address](https://forum.metagrid.app/t/production-verification-metaserver-shows-the-correct-wi-fi-ipv4-address/1562)
**Author:** [@melph](https://forum.metagrid.app/u/melph)\ **Replies:** 3\ **Last updated:** [August 31, 2026, 4:53pm UTC](https://forum.metagrid.app/t/production-verification-metaserver-shows-the-correct-wi-fi-ipv4-address/1562 "2026-08-31T16:53:55Z")
1. Windows 11 Home Build 26200, app version 6.0.2 2. Steps to Reproduce Ensure WIFI on PC is on - use command prompt and command ipConfig to confirm the wifi adapter ivp4 address . Go to MetaServer app - under inte… --- ## [\[Production Verification\] iPad and Mac MetaGrid wake recovery](https://forum.metagrid.app/t/production-verification-ipad-and-mac-metagrid-wake-recovery/1526)
**Author:** [@Onno](https://forum.metagrid.app/u/Onno)\ **Replies:** 4\ **Last updated:** [August 31, 2026, 4:50pm UTC](https://forum.metagrid.app/t/production-verification-ipad-and-mac-metagrid-wake-recovery/1526 "2026-08-31T16:50:26Z")
1. Summary/Title \*If my Mac gets to screen saver sleep an d than wake up all my iPads stay completely Dark. Also the MAC app stays dark while the rest is up and running visible. have to restart Mac app and all of my iP… --- ## [\[Production Verification\] AI Builder navigation with Bluetooth keyboards](https://forum.metagrid.app/t/production-verification-ai-builder-navigation-with-bluetooth-keyboards/1477)
**Author:** [@McDub](https://forum.metagrid.app/u/McDub)\ **Replies:** 4\ **Last updated:** [August 31, 2026, 4:48pm UTC](https://forum.metagrid.app/t/production-verification-ai-builder-navigation-with-bluetooth-keyboards/1477 "2026-08-31T16:48:47Z")
In the AI Builder, if you’re using a Bluetooth Keyboard with your iPad, the “Next” bar in the builder window may disappear once you start typing in anything. To fix this, you have to disable “Shortcuts” and “Predictive T… [Previous page](https://forum.metagrid.app/c/support-troubleshooting/6.md) [Next page](https://forum.metagrid.app/c/support-troubleshooting/6.md?page=2)